describes our conditional Live Delivery Warranty
for Tropical Fish, Goldfish, and other items.
The ideas and methods presented on this page
are simple, but the explanations are rather
long, because we've tried to include all the
If any of the fish
that you order from
us are delivered Dead
on Arrival (D.O.A.),
we will replace them
provided you do all
eight of the steps listed
below and subject to
the limitations of our
here now for more
information about the
limitations of our liability.
the steps listed below are reasonable and in
your best interest to ensure that the fish we
ship to you will successfully acclimate to your
After receiving your order, we'll send you an
email acknowledging your order and giving you
the date and approximate time of arrival of
your order. You should be available promptly
at that time to receive and acclimate your fish.
Here are the steps.
1. Clean Your Fish's New Home.
the day before your fish are scheduled to arrive
from us. Click
here to open a new window with information
about how to Clean Your Fish's Home. After you
finish reading, close that window to return
2. Change 20% of the Water.
In your fish's home remove and replace 20% o0f
the water with Fresh Safe Water. Click
here for more about Fresh Safe Water.
If you have a fish bowl,
remove and replace 20% of its water with bottled
drinking water once a day for at least 3-days
before your new fish arrive.
If you have an aquarium or pond,
remove and replace 20% of the water with tap
water from the faucet once a day for 3-days
before your new fish arrive.
The water in the aquariums in our facility is
very fresh. We replace 5% to 10% of the water
in each aquarium each day. Here is a test that
you can perform that may help you. Get two clear
drinking glasses. Fill one glass with bottled
drinking water or with water from your faucet.
This water should be clear and colorless.
Fill the other glass with some of the water
your fish are living in. Compare the color of
water in the two drinking glasses. If the fish's
water is discolored tan, or yellow, or green,
or gray or any visible color, then you should
change continue to change 20% of the water each
day, until your fish's water looks like fresh
here for more about the color of your water.
Coloration in your fish's water is a sure sign
the water is old, stale, harmful to your fish,
and you need to change some water every day
until your fish's water is as clear and as colorless
as your drinking water. Click
here for information about changing water
in your fish's home.
3. Clean your Gravel.
We recommend no more than 1/4-inch of gravel.
If you have a fish bowl gently stir the gravel
before you remove the old water and replace
it with new bottled water. If you have an aquarium,
use a gravel washer to clean your gravel. Click
here for more about Gravel Washers.
If you have a pond, be sure the bottom of your
pond is clean and free of debris. Click
here for more about to clean your pond.
If you have thick gravel more than 1/4" deep,
you may not be able to clean it in one day.
You should not remove more than 20% of the water
from your aquarium in one day. If you've removed
20% of the water and your gravel's still not
clean, stop and resume gravel washing the following
Sometimes, when the gravel is very dirty, it
takes several days of gravel washing to clean
the gravel. That's why we strongly recommend
a maximum of 1/4" of gravel. Most fish do not
need any gravel, and most fish professionals
keep their fish in aquariums without gravel.
Which does not cause stress to most fish species.
4. Aquarium Filtration
If your fish live in an aquarium, it must have
an external power filter with a BIO-Wheel or
our Conditional Warranty is invalid. Not an
undergravel filter, not just an air stone or
bubble wand, but an exterior power filter hanging
on the back of your aquarium. We say this because
BIO-Wheel Filters are by far the best filters
for almost all sizes and types of aquarium fish.
here for more about Aquarium Filters.
Check your filter, make sure it's pumping properly,
and scrub it with a sponge if it's dirty. Replace
the filter's pad if it's dirty. Fish do best
in an aquarium with a BIO-Wheel. If your filter
has a BIO-Wheel, make sure it's rotating.
5. Aquarium Heater
If you order warm water fish from us, your aquarium
must have an aquarium heater and a thermometer.
Adjust your aquarium heater to the proper temperature
here for more information about Aquarium
Heaters and Thermometers.
Receiving Your Fish
We love the fish we ship, and we can't help worrying about them. So part of your agreement with us is ...
(1) You must be at there to accept the package and sign for it at the time that it's delivered to the address you've given to us. If you're not there, and something goes wrong, we will hold you responsible ... which makes sense.
(2) If the package is delayed or damaged, which very rarely happens, you must still accept the package. If something goes wrong, the fish usually survive, but they'll be in great danger, if you refuse to accept the package.
(3) If the package is damaged, make a note on the receipt and ask for a copy or a note to document the damage. We will be very generous in compensating you, and of course we regret any such inconvenience to you, but it is worse for the fish !! So ...
(4) Be sure you read our notification about your shipment, be sure you are there to take delivery, and be sure to accept the package. Then immediately notify us, if there's a problem.
You must be available to receive the shipment
from us, when it's delivered. Acclimate
the fish using the following procedure even
if the fish appear to be dead.
7. How to Unbag the Fish
top off of bag with a pair of scissors.
all of the water from the bag into a
clean bucket, but leave the fish in
the fish and the remaining small amount
of water into your fish's new home.
float the bag.
slowly add your water to the bag.
aerate the water in the bag.
It should not shock the new fish if the temperature
or chemistry of the water in the bag is different
from the water in their new home, provided you
have cleaned your aquarium, washed the gravel,
and added fresh water on the previous day as
described in the previous paragraphs.
your established fish
just before you add the new fish. Well fed fish
are less aggressive than hungry fish. Feeding
your fish will lessen the amount of stress on
the new fish.
around in your aquarium so the landscape looks
different to your established fish, and they
will not be so eager to defend their old territories.
This will lessen the stress on the new fish
and give them a more equal opportunity in your
containing the new fish in dimmed light. The
fish have been shipped in complete darkness.
Bright lights will greatly increase the level
the lights off
in your aquarium for 12 to 24 hours, after you've
added new fish to allow the new fish to rest
and recover from the trip.
all the new fish
with Quick Cure (Q.C.) and Aquarium Salt (A.S.).
But only at 1/2-dose strength. That is 1 drop
of Q.C. per each 2 gallons, and 1 Tablespoon
of A.S. per 10-gallons. So a 20-gallon aquarium
would get 10 drops of Q.C. and 2 Tablespoons
of A.S. Repeat the 1/2-dose of Q.C. each day
for four days, but use the A.S. just once. Click
here for more information about Quick Cure
and Aquarium Salt.
We have tested these methods many times under
many varying conditions, and they work. We have
acclimated many millions of pet fish, and we
have discussed these procedures with other leading
fish professionals. These methods have the widest
Finally we have made many calculations to check
and be sure there are good scientific reasons
to be confident in these methods. Click
to read more about why these methods work very
8. If any of the Fish Arrive DOA.
Immediately send us an e-mail to establish the
time of death. We will email you back a Return
Authorization Number (RAN). Do not dispose of
a dead fish. Put it back in our shipping bag,
add two tablespoons of aquarium salt or table
salt to the bag, and reseal it tightly with
a rubber band.
When you get the RAN from us, mail the DOA fish
with the RAN back to us. Click
for our mailing address. The DOA fish must be
mailed back to us postmarked within 24 hours
of the time of delivery to you. Do not return
DOA fish to us without the RAN.
to our email addresses, voice and fax telephone
numbers, and mailing address are at the bottom
of each page in this web site.
This Warranty Applies Only to ...
the original shipment only and not to replacement
items. Shipping and handling charges are not
included in this Conditional Warranty. Credit
cards cannot be credited for DOA fish.
The Limitations of Our Liability
In no case will AquariumFish.net
assume responsibility for more than the original
amount paid by you to us. At our choice we may
terminate any transaction by either replacing
the DOA fish once, or by refunding the original
cost of the DOA fish, or by refunding your original
payment in full.
Very few of the fish shipped by us have arrived
DOA. Most of the time we don't have to be concerned
about the limitations listed above. But we must
have an upfront agreement to protect both you
and ourselves in the few cases where something
We Want to Satisfy Every
If you buy from us and
feel that you didn't
get what you wanted,
please contact us and
explain why you are
We enjoy our business,
we appreciate our customers,
and we always go the
extra mile to satisfy
every customer every
continue on and read more information about
acclimating new fish and a few comments about
quarantining new fish.
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