This page lists our Terms and Conditions of Business. By using this site or ordering merchandise from us, you agree to accept our Terms and Conditions of
Business as explained on this page.
We have tried
to provide accurate information on this web site, and to the best of our knowledge the information on this web site
But do not hold us liable for any consequences of using the information provided on this site. By using this web site, you agree not to hold us liable for anything that may arise
from reading the information given in the site.
AquariumFish.net makes no representation about the suitability for any purpose of the information contained in the documents and related graphics published at this web site. All such information is provided "as is" without warranty
of any kind.
AquariumFish.net hereby disclaims all warranties and conditions with regard to this information including all implied warranties. In no event shall AquariumFish.net be liable for any special, indirect, or consequential damages, or any damages whatsoever resulting from, arising out of, or in connection with the use of the information in the documents and related graphics
published at this web site.
The documents and related graphics published at this site could include technical inaccuracies or typographical errors. At any time AquariumFish.net may make changes, additions, and deletions to the documents and related graphics in this web site.
1. Our Warranty
In our warranty we agree to replace once a fish arriving Dead on Arrival (D.O.A.) in your order, provided you follow a
few reasonable steps. These steps include cleaning and preparing your new fish's home and using the procedure we describe to acclimate the new fish.
If you do the listed steps and a fish from us is received D.O.A., then notify us immediately by email and mail the D.O.A. fish back to us postmarked
within 24 hours of delivery. Please click on Warranty and read the complete details.
Our Live Delivery Warranty applies to the original shipment only and not to replacement items. Shipping and handling charges are not included in this
warranty. Credit cards cannot be credited for D.O.A. fish.
Receiving Your Fish
We love the fish we ship, and we can't help worrying about them. So part of your agreement with us is ...
(1) You must be at there to accept the package and sign for it at the time that it's delivered to the address you've given to us. If you're not there, and something goes wrong, we will hold you responsible ... which makes sense.
(2) If the package is delayed or damaged, which very rarely happens, you must still accept the package. If something goes wrong, the fish usually survive, but they'll be in great danger, if you refuse to accept the package.
(3) If the package is damaged, make a note on the receipt and ask for a copy or a note to document the damage. We will be very generous in compensating you, and of course we regret any such inconvenience to you, but it is worse for the fish !! So ...
(4) Be sure you read our notification about your shipment, be sure you are there to take delivery, and be sure to accept the package. Then immediately notify us, if there's a problem.
At this time PayPal is the
only method of payment that we accept, and within PayPal you can
pay with a bank account, debit or credit card, or
You do not have to have a PayPal account to use PayPal to pay us.
All payments must be in U.S. Dollars and must be received by us before we ship.
Please do not send us cash or personal checks. We
do not accept C.O.D. orders.
here now for more details about how to pay us.
3. Customer Accounts
We offer optional Customer
Accounts that will simplify
the whole ordering and
paying process, but these
features are an option that
is offered to you during
4. Your Privacy is
Important to us.
We will not purposely or knowingly divulge any of the information you send to us about
yourself to anyone. We are in the live fish business not in the business of selling information about our customers.
If you order from us, we will obviously have to give your name and address to the shipper.
You can contact us at any time, as many times as you choose, and we will always try to be helpful.
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IMPORTANT: Your use of this
here to read our Disclaimer, and click
here to read our Privacy Agreement.
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