explains how we'll
go about shipping
Tropical Fish and
goldfish to you.
Read about the message
we'll send you confirming
your order and when
we'll ship. There
is even a story
about shipping fish
on a page at a link
at the bottom of
Ordering & Delivery of Live Items
all orders that contain live items by "overnight express
delivery". The packages leave here in the late afternoon
and usually arrive before noon the next day. Most of our
online competitors charge their customers more for next
day delivery, and the packages that they ship arrive several
hours later in the afternoon. We love our fish and want
to minimize the stress to them during shipping. Click
here for more information about how we ship orders.
Our Delivery Schedule
You order on
We usually ship
Thursday after Noon*
* Pacific Time Zone
column in blue on the left shows the days
that we receive your order. Read across to
the middle column in yellow to find the day
we will ship your order, and the pink column
on the right shows the day that you will usually
receive your order.
So for example, if you order on Thursday
after noon, you will usually receive your
order 6-days later on Wednesday, but if you
order on Thursday before noon, you'll get
your order the next day on Friday! Hooray!
All of this is
organized to maximize the safety to the
The "Usual Delivery Day" is the day after
your order is shipped. We always ship in the
late afternoon and the delivery to you is
usually the next day before noon, which
minimizes the time. By the way you can
request a different delivery day that you
prefer, but the day you request must be after
the Usual Delivery Day, shown above.
here for more about how to send us a
Special Request with your Order.
Notice the word "usually" in the yellow and
pink columns. Once in a blue moon due to
circumstances beyond our control we may not
be able to ship on the day listed above in
the yellow column. If so, we'll notify you,
apologize for the delay, and make other
arrangements for your shipment.
for one shipment, containing any number of items, sent
to one address. One item or one-hundred items the
Shipping Charges are usually the same.
SHIPPING on Orders over
This is a limited time offer.
There is always an additional charge of
for shipments to Anchorage and Fairbanks in Alaska and
to Hawaii. If you request delivery on Saturday, there is
an additional charge of
The Item Prices
The Item Prices are payable in U.S. Dollars and are always
listed for ONE item, which is usually one fish, but it
might be one shrimp, one crab, one aquatic plant, or one
fish bowl depending on the type of item.
are listed in inches and refer to total length of that
item and includes the tail, if the item has a tail. Each
size is the size of the item for sale. The pictures
often show items of a different size than the items
offered for sale. Eventually an item may grow to be
bigger, even much bigger.
before You Buy !!
Near almost every item, that's listed for sale, there's a link, which includes more information about that
item and often includes the maximum size. We strongly
recommend that you carefully read about each item,
before you buy it!
Minimum Size Order
There is no minimum order size. Order as many items or
as few as you want.
Where Do We Ship?
We ship to most addresses in the contiguous 48-states
and to some addresses in Hawaii and Alaska, but we
cannot ship outside the United States. So we cannot ship
to Canada or Puerto Rico. We apologize for any
disappointment this causes.
Note: We can also ship on Friday for
delivery on Saturday with an additional
To ship on a Friday, we must receive your
order before noon, our time, on Thursday, as
shown in the table above.
The regular Delivery Schedule, shown above, is
occasionally interrupted by holidays like New Years,
July 4th, Thanksgiving, and Christmas. So for example,
if July 4th is on a Wednesday, then we cannot ship that
day, nor on the preceding day.
We will always notify you by email, before we ship your
package. Our notification will include the name of the
delivery company and the approximate time of delivery to
your address. From the day we receive your order, you
will usually receive your package within three to five
of our working days, which are Monday through Friday,
Be sure we have your current email address. Sometimes we
get orders with old invalid email address, which means
our notification email is returned to us and not
The companies that we use to deliver packages will not
accept a package from us that is addressed to a Post
Office Box, so you must enter a Street Address on your
The delivery companies also will not accept a package
without your phone number to call in case they have
trouble finding your street address.
Be sure your order is to a STREET ADDRESS and not a P.O.
Box number. The delivery companies want a PHONE NUMBER,
where they can call you at the time of delivery, in case
they have trouble finding your address.
Be Meticulous !!
Include everything listed above in your order, but if
something is missing, we will contact you and help you
complete your order.
We are very well organized, very friendly, and we have
successfully shipped many thousands of packages of fish.
here for even more details about ordering
website has lots of pictures of the fish that we offer for sale.
Will the fish you get look like the fish in our pictures? No!
This is like buying a kitten or a puppy that will change as it
grows and matures.
We stock and ship fish that are the ideal size to ship. Not so
small that they will not do well when shipped. Yet not so big
that they will have trouble adjusting to a new home.
The fish in almost all of our pictures were young fish like the
ones we ship that we raised up, and you can too!
If you send us a Special Request with your order, we'll
try to send you what you request. Click
to read more about how to add a Special Request to your
Order from Us
here to read about the five ways to send us an
We recommend that you use our Shopping Bag
to order from us. Rarely one of our customers has a
problem with our Shopping Bag. If you encounter
a problem with it, contact us and we'll help you
complete your order. Click
here to contact us.
Incorrect Address If you
send us an order with an incorrect address, we will
charge you an additional $3.00 to change it. If your
incorrect address is not corrected and goes to the
shipper, we will be charged $10.00, and we will bill you
for that amount. So double-check to be sure your address
is correct, BEFORE you make the final click to send us
on Saturday costs an additional
and delivery to Anchorage or Fairbanks in Alaska or to
Hawaii is an additional
You can include these optional charges in our Shopping
herefor more details about the Shipping
Our Improved Packing
Our crew has made some very interesting discoveries and improvements to the way we insulate packages of fish going to hot and cold destinations. The results have been great. We can now ship to most places most of the time without endangering the fish in the box.
By the way we always ship in new tough corrugated cardboard boxes with thick foam liners to protect the fish from changes in temperature.
The fish are packed and shipped in the late afternoon and usually arrive the following day before noon to minimize the shipping time and the stress to the fish. We have less than 1 in 1000 fish reported DOA, which is much better than most fish going home from local pet stores.
We ship live fish all over the U.S. If you're concerned about shipping and want to talk about the details, call us at 1-858-270-1182 between about 9 am and 3 pm, Pacific Time, Monday through Thursday and ask to speak with Freddie. He's here to help you with your order and give it lots of Tenda' Lovin' Care!
Overnight vs. Next Day?
Almost all of our online competitors charge you more for Next Day Shipping than we charge for Overnight Shipping. With our overnight shipping you'll usually get the fish before noon, but with their Next Day Shipping you'll usually get the fish in the late afternoon.
We pay more for Overnight, but it's worth it, because we love our fish and want to minimize their time in the box and the stress of shipping. Packages from us leave here in the late afternoon and usually arrive the next day before noon, and our fish prefer it that way. ;^ }
Even during cold weather we can usually ship to you. If needed we'll add heat packs to keep your fish warm, and there is no additional charge to you for heat packs. If it's so cold in your area that it's too risky to ship your fish, we'll quickly notify you. We can then often arrange to ship during a warm spell. If you have a question about ordering during cold weather in your area, contact us by clicking here.
If you live in an area, where the temperatures are really hot, we can usually ship to you. We may add an ice pack, if needed, at no additional cost to you. If it's so hot in your area that it's too risky for the fish, we'll quickly notify you. We can then arrange to ship, when the weather is cooler. If you have a question about ordering during hot weather in your area, contact us by clicking here.
Terms of Business
Click here to read our Terms and Conditions of Business. By using this site or ordering merchandise from us, you agree to accept our Terms and Conditions of Business.
Will it work for
if they can really
get fish delivered
directly to them
from San Diego.
We have shipped
live fish for many
years all over the
world, and we're
confident we can
ship almost anywhere.
See section 1 below
about where we ship.
the risk to
our customers with
our warranty. Click
here for the
about our warranty.
No Minimum Order Order as few or as many fish as you want.
1. Where do we
Right now we will
ship to the 48 continental
states of the United
We ship to Hawaii,
and these shipments
of live fish to
Hawaii require a
There is an additional
to ship to Hawaii.
here for more
shipping live fish
If you are in Anchorage
or Fairbanks, Alaska,
email us, and we
may be able to arrange
to safely ship to
you during warm
weather. There is
an additional charge
to ship to Anchorage
or Fairbanks in
Alaska. We do not
ship to other cities
Outside of the
For various reasons
that are beyond
our control, we
cannot ship outside
the U.S., and we
do not foresee shipping
outside the U.S.
in the future.
We apologize for
this causes people,
who live in areas
that we do not ship
to. In particular
this has disappointed
people living in
Canada, but we are
unable to ship to
2. When will Your
Right now we ship
on Tuesday through
Friday to arrive
the next day on
Saturday. In our
are the best days
to ship, and the
arrive to you the
next day before
noon in most cases.
For more information
please view the
table titled "Delivery
above on this page.
We can also arrange
for delivery to
you on Saturday
for an additional
that is charged
to us by the delivery
most carriers have
less staff to help
of a problem is
small, but it is
the smallest during
the week and a little
bit higher on the
we'd like to minimize
the risk to our
fish and maximize
to you, our customers.
We adjust the shipping
details for different
types of fish and
But we send each
customer an email
before we ship that
explains the details
of their shipment.
How we Ship Fish.
We single bag many
of the fish: one
fish to a bag. We
also double bag:
a second bag around
the first bag in
case one of the
bags leaks. The
bags of fish are
packed inside a
to protect the contents
changes, and the
goes inside a cardboard
carton. That's about
shippers of live
fish know all about
these details. We
don't claim to have
any secrets, but
we do focus on getting
all the details
here for more
details about how
we ship fish.
After we receive
Order, we will
email back a confirmation
saying that we received
your order. Within
a couple of days
we will schedule
a shipping date
and notify you with
a second email.
The second email
will contain the
shipping date, the
name of the delivery
company, our estimate
of the date and
time of delivery
to you, and a tracking
number, so you can
track your shipment
from us to you.
We will also send
you some information
about how to prepare
to receive the fish.
have your correct
email address or
you will not receive
From time to time
we get an order
that contains an
old email address
that no longer works,
and so we cannot
reply to confirm
the order and that
worries us a lot
sure to check the
login email address
in your PayPal account
to be sure it still
3. Charges for
There is one charge
per order of
This includes the
cost of the shipping
materials and the
charges, which will
be pre-paid by us.
This makes the shipping
costs simple and
easy to understand.
You pay for the
fish at the prices
given on our
Price List plus
one charge of
per shipment. If
you order one fish
or one-hundred fish
the shipping charges
are the same. There
are usually no other
charges or fees
of any kind. Click
here to see
a simple example
of an order, showing
all the charges.
We also offer optional
to most locations
for an additional
about Saturday delivery.
There is an addition
for shipments to
Hawaii or to Anchorage
and Fairbanks in
Alaska during warm
on LIVE ORDERS over
There is always
an additional charge
for shipments to
Anchorage and Fairbanks
in Alaska and to
Hawaii. If you request
delivery on Saturday,
there is an additional
you send us an order with an incorrect address, we will charge you an
additional $3.00 to change it. If your incorrect address is not
corrected and goes to the shipper, we will be charged $10.00, and we
will bill you for that amount. So double-check to be sure your address
is correct, BEFORE you make the final click to send us an order.
If you have a question,
please click on
these four links
for more information.
about our Terms
to read about our
Live Delivery Warranty.
to read several
about How to Keep
If you've read these
pages and still
have an important
about this site,
here to go to
our Search Page,
enter a word or
a phrase, then click
on the button labeled
"Start Search" to
help you find an
answer to your question.
to go to another
page in this web
site which contains
more details about
how we pack and
ship live fish.
to go to another
page in this web
site with Customer
Comments and our
Replies about how
we ship live fish
to our customers.
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