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How We Ship Fish
This page explains how we'll go about shipping tropical fish and goldfish to you. Read about the message we'll send you confirming your order and when we'll ship. There is even a story about shipping fish on a page at a link at the bottom of this page.
   
 Improved Packing
Our crew has made some very interesting discoveries and improvements to the way we insulate packages of fish going to hot and cold destinations. The results have been great. We can now ship to most places most of the time without endangering the fish in the box.
By the way we always ship in new tough corrugated cardboard boxes with thick foam liners to protect the fish from changes in temperature.
The fish are packed and shipped in the late afternoon and usually arrive the following day before noon to minimize the shipping time and the stress to the fish. We have less than 1 in 1000 fish reported DOA, which is much better than most fish going home from local pet stores.
We ship live fish all over the U.S. If you're concerned about shipping and want to talk about the details, call us at 1-858-270-1182 between about 9 am and 3 pm, Pacific Time, Monday through Thursday and ask to speak with Freddie. He's here to help you with your order and give it lots of Tenda' Lovin' Care!
   
 Overnight vs. Next Day?
Almost all of our online competitors charge you more for Next Day Shipping than we charge for Overnight Shipping. With our overnight shipping you'll usually get the fish before noon, but with their Next Day Shipping you'll usually get the fish in the late afternoon.
 
We pay more for Overnight, but it's worth it, because we love our fish and want to minimize their time in the box and the stress of shipping. Packages from us leave here in the late afternoon and usually arrive the next day before noon, and our fish prefer it that way.  ;^ }
   
Cold Weather?
Even during cold weather we can usually ship to you. If needed we'll add heat packs to keep your fish warm, and there is no additional charge to you for heat packs. If it's so cold in your area that it's too risky to ship your fish, we'll quickly notify you. We can then often arrange to ship during a warm spell. If you have a question about ordering during cold weather in your area, contact us by clicking here.
   
Hot Weather?
If you live in an area, where the temperatures are really hot, we can usually ship to you. We may add an ice pack, if needed, at no additional cost to you. If it's so hot in your area that it's too risky for the fish, we'll quickly notify you. We can then arrange to ship, when the weather is cooler. If you have a question about ordering during hot weather in your area, contact us by clicking here.
 
 

 

 

big stack of boxes of fish to be shipped to our customers at AquariumFish.net.    This picture shows a couple of California Guys working in our facility near a stack of boxes that are full of fish and ready for shipment to our customers.
 

 

 
 
Terms of Business
Click here to read our Terms and Conditions of Business. By using this site or ordering merchandise from us, you agree to accept our Terms and Conditions of Business.
 
 

Will it work for you? As mentioned elsewhere some customers wonder if they can really get fish delivered directly to them from San Diego. We have shipped live fish for many years all over the world, and we're confident we can ship almost anywhere. See section 1 below for information about where we ship.

 
We minimize the risk to our customers with our warranty. Click here for the complete details about our warranty.
   
 

No Minimum Order
Order as few or as many fish as you want.

 
 

1. Where do we Ship?
Right now we will ship to the 48 continental states of the United States.

 
Hawaii?
We ship to Hawaii, and these shipments of live fish to Hawaii require a special permit. There is an additional charge of $20.00 to ship to Hawaii. Click here for more information about shipping live fish to Hawaii.

 
Alaska?
If you are in Anchorage or Fairbanks, Alaska, email us, and we may be able to arrange to safely ship to you during warm weather. There is an additional charge of $20.00 to ship to Anchorage or Fairbanks in Alaska. We do not ship to other cities in Alaska.

 
Outside of the United States?
For various reasons that are beyond our control, we cannot ship outside the U.S., and we do not foresee shipping outside the U.S. in the future.
We apologize for any disappointment this causes people, who live in areas that we do not ship to. In particular this has disappointed people living in Canada, but we are unable to ship to Canada.

 
 
   
Ordering & Delivery of Living Items
The Prices
The Prices are payable in U.S. Dollars and are always listed for ONE item, which is usually one fish, but it might be one shrimp, one crab, one aquatic plant, or one fish bowl depending on the type of item.
 
The Sizes
are listed in inches and refer to total length of that item and includes the tail, if the item has a tail. Each size is the size of the item for sale. The pictures often show items of a different size than the items offered for sale. Eventually an item may grow to be bigger, even much bigger.
 
Learn before You Buy !!
Near almost every item, that is listed for sale, there is a link, which includes more information about that item and often includes the maximum size. We strongly recommend that you carefully read about each item, before you buy it!
 
No Minimum Size Order
There is no minimum order size. Order as many items or as few as you want.
 
Where Do We Ship?
We ship to most addresses in the contiguous 48-states and to some addresses in Hawaii and Alaska, but we cannot ship outside the United States. So we cannot ship to Canada or Puerto Rico. We apologize for any disappointment this causes.
 
The Pictures
on this web site show items that have usually been sold. So we can't ship you the exact same item that you see in a picture, and the item that we ship may not look like the item in the picture, but we can usually ship you an item that is nearly the same.
 
Special Requests
If you send us a Special Request with your order, we'll try to send you what you request. Click here to read more about how to add a Special Request to your order.
 
How to Order from Us
Click here to read about the five ways to send us an order.
 
How to Pay Us
Click here to read about how to pay us.
 
PayPal Shopping Cart
We recommend that you use PayPal's Secure Shopping Cart to order from us. Rarely one of our customers has a problem with the PayPal shopping Cart. If you encounter a problem with it, call PayPal at 1-888-215-5506, toll free, and repeat the word "agent" until you get to talk to a real person and explain your problem. You are also welcome to contact us by clicking here, but we usually do not know how to solve problems with PayPal, so it's better to call them directly.
 
Shipping Charges
are usually $33.25 for one shipment, containing any number of items, sent to one address. One item or one-hundred items the Shipping Charges are usually the same.
 
FREE SHIPPING on Orders over $139.00
This is a limited time offer.
There is always an additional charge of $20.00 for shipments to Anchorage and Fairbanks in Alaska and to Hawaii. If you request delivery on Saturday, there is an additional charge of $16.00.
   
Incorrect Address
If you send us an order with an incorrect address, we will charge you an additional $3.00 to change it. If your incorrect address is not corrected and goes to the shipper, we will be charged $10.00, and we will bill you for that amount. So double-check to be sure your address is correct, BEFORE you make the final click to send us an order.
 
Optional Delivery
on Saturday costs an additional $16.00, and delivery to Anchorage or Fairbanks in Alaska or to Hawaii is an additional $20.00.
 
Click on this button to add the item in this row to the PayPal Shopping Cart.   Click to add an optional charge of $16.00 to your PayPal order for Saturday delivery in most areas. Note:
     
Click on this button to add the item in this row to the PayPal Shopping Cart. Click to add $20.00 to your PayPal order to Hawaii or to Anchorage and Fairbanks in Alaska.
     
  Click to view and edit the current contents of your PayPal Shopping Cart.
 
Click here for more details about the Shipping Charges.
 
We Ship ...
all orders that contain live items by overnight express delivery". The packages leave here in the late afternoon and usually arrive before noon the next day. Most of our online competitors charge their customers more for next day delivery, and the packages they ship arrive several hours later in the afternoon. We love our fish and want to minimize the stress to them during shipping. Click here for more information about how we ship orders.
   
Delivery Schedule
  An Order Placed on   Will usually ship on   Usual Delivery Day
  Monday   Wednesday   Thursday
  Tuesday   Wednesday   Thursday
  Wednesday   Thursday   Friday
  Thursday before noon*   The same Thursday    Friday
           
  Thursday after noon*   The next Tuesday   Wednesday
  Friday   The next Tuesday   Wednesday
  Saturday   The next Tuesday   Wednesday
  Sunday   The next Tuesday   Wednesday
 
* Pacific Time Zone
 
The first column in blue on the left shows the days that we receive your order. Read across to the middle column in yellow to find the day we will ship your order, and the pink column on the right shows the day you will usually receive your order.
 
So for example, if you order on Thursday after noon, you will usually receive your order 6-days later on Wednesday, but if you order on Thursday before noon, you'll get your order the next day on Friday! Hooray!
;^ }  All of this is organized to maximize the safety to the fish.
 
The "Usual Delivery Day" is the day after your order is shipped. We always ship in the late afternoon and the delivery to you is usually the next day before noon, which minimizes the time. By the way you can request a different delivery day that you prefer, but the requested day must be after the Usual Delivery Day, shown above.
 Click here for more about how to send us a Special Request with your Order.
 
Notice the word "usually" in the yellow and pink columns. Once in a blue moon due to circumstances beyond our control we may not be able to ship on the day listed above in the yellow column. If so, we'll notify you, apologize for the delay, and make other arrangements for your shipment.
 
Saturday Delivery
Note: We can also ship on Friday for delivery on Saturday with an additional charge of $16.00. To ship on a Friday, we must receive your order before noon, our time, on Thursday, as shown in the table above. Note: our delivery company has increased their prices, we will increase our additional charge for Saturday Delivery from $15.00 to $16.00 on February 1, 2014.
 
Holidays
The regular Delivery Schedule, shown above, is occasionally interrupted by holidays like New Years, July 4th, Thanksgiving, and Christmas. So for example, if July 4th is on a Wednesday, then we cannot ship that day, nor on the preceding day.
 
Notification
We will always notify you by email, before we ship your package. Our notification will include the name of the delivery company and the approximate time of delivery to your address. From the day we receive your order, you will usually receive your package within three to five of our working days, which are Monday through Friday, excluding holidays.
 
your Email Address
Be sure we have your current email address. Sometimes we get orders with old invalid email address, which means our notification email is return to us and not delivered.
 
your Street Address
The companies that we use to deliver packages will not accept a package from us that is addressed to a Post Office Box, so you must enter a Street Address on your order.
 
Your Telephone Number
The delivery companies also will not accept a package without your phone number to call in case they have trouble finding your street address.
 
IMPORTANT
Be sure your order is to a STREET ADDRESS and not a P.O. Box number. The delivery companies want a PHONE NUMBER, where they can call you at the time of delivery, in case they have trouble finding your address.
 
Please be Meticulous !!
Include everything listed above in your order, but if something is missing, we will contact you and help you complete your order.
We are very well organized, very friendly, and we have successfully shipped many thousands of packages of fish. ;^ }
 
Click here for even more details about ordering from us.
 
 
 
 

2. When will Your shipment arrive?
Right now we ship on Tuesday through Friday to arrive the next day on Wednesday through Saturday. In our experience Tuesday through Thursday are the best days to ship, and the shipment should arrive to you the next day before noon in most cases. For more information please view the table titled "Delivery Schedule"  above on this page.
 
We can also arrange for delivery to you on Saturday for an additional fee of $16.00 that is charged to us by the delivery companies. 

     
On weekends most carriers have less staff to help solve problems. The possibility of a problem is small, but it is the smallest during the week and a little bit higher on the weekend. Generally we'd like to minimize the risk to our fish and maximize the convenience to you, our customers.
     

We adjust the shipping details for different types of fish and different destinations. But we send each customer an email before we ship that explains the details of their shipment.

   
 

How we Ship Fish.
We single bag many of the fish: one fish to a bag. We also double bag: a second bag around the first bag in case one of the bags leaks. The bags of fish are packed inside a Styrofoam liner to protect the contents from temperature changes, and the Styrofoam liner goes inside a cardboard carton. That's about it.
 
Most professional shippers of live fish know all about these details. We don't claim to have any secrets, but we do focus on getting all the details right. Click here for more details about how we ship fish.

 
 
Boxes of tropical fish ready to be shipped to customers of AquariumFish.net.   Here's another picture in our facility with another stack of boxes that are full of fish and ready for shipment to our customers.
   
 

Our Confirmation to You
After we receive an Order, we will email back a confirmation saying that we received your order. Within a couple of days we will schedule a shipping date and notify you with a second email.
 
The second email will contain the shipping date, the name of the delivery company, our estimate of the date and time of delivery to you, and a tracking number, so you can track your shipment from us to you. We will also send you some information about how to prepare to receive the fish.
 
Important, we must have your correct email address or you will not receive our confirmation. From time to time we get an order that contains an old email address that no longer works, and so we cannot reply to confirm the order and that worries us a lot !
 
If you use PayPal
to order, as we prefer, be sure to check the login email address in your PayPal account to be sure it still works !

 
 

3. Charges for Shipping
There is one charge per order of $33.25. This includes the cost of the shipping materials and the delivery companies charges, which will be pre-paid by us. This makes the shipping costs simple and easy to understand.
 
You pay for the fish at the prices given on our Price List plus one charge of $33.25
per shipment. If you order one fish or one-hundred fish the shipping charges are the same. There are usually no other charges or fees of any kind. Click here to see a simple example of an order, showing all the charges. 
 
We also offer optional Saturday delivery to most locations for an additional $16.00 charge. Click here for information about Saturday delivery. 
 
There is an addition charge of
$20.00 for shipments to Hawaii or to Anchorage and Fairbanks in Alaska during warm weather. 
 
FREE SHIPPING on LIVE ORDERS over $139.00
There is always an additional charge of $20.00 for shipments to Anchorage and Fairbanks in Alaska and to Hawaii. If you request delivery on Saturday, there is an additional charge of $16.00.

   
   
 
   
IMPORTANT
If you send us an order with an incorrect address, we will charge you an additional $3.00 to change it. If your incorrect address is not corrected and goes to the shipper, we will be charged $10.00, and we will bill you for that amount. So double-check to be sure your address is correct, BEFORE you make the final click to send us an order.
   
 
 

Questions about ...
If you have a question, please click on these four links for more information.

Click here for information about our Terms of Business.
Click here to read about our Live Delivery Warranty.
Click here to read several Frequently Asked Questions.
Click here for information about How to Keep Fish.
 
If you've read these pages and still have an important unanswered question about this site, then click here to go to our Search Page, enter a word or a phrase, then click on the button labeled "Start Search" to help you find an answer to your question.

 
Click here to go to another page in this web site which contains more details about how we pack and ship live fish.
 
Click here to go to another page in this web site with Customer Comments and our Replies about how we ship live fish to our customers.
   
The advertisement, shown below, links to this advertiser.
Click on this ad to go to Graystone Creations for Pond Pumps, Pond Kits, and Pond Supplies.
 
 
Click here to verify our "PayPal Reputation", which shows we have been selling on PayPal since 2002, and we've sold items to thousands of satisfied customers.
 
Gift Idea

 PayPal Gift Certificates
Click on the orange button, just below, to buy a PayPal Gift Certificate for someone, who loves pet fish.
 
 
 Best Selling Books 
     
  Click here now to order The Simple Guide to Freshwater Aquariums, a bestselling reference, offering an easy-to-understand look at setting up and maintaining a successful first freshwater aquarium.
     
  Click here now to order The New Marine Aquarium: Step-By-Step setup and stocking Guide, the best selling book about starting a new marine aquarium.
     
  Click here now to order 500 Freshwater Aquarium Fish: A Visual Reference to the Most Popular Species, a beautiful book, lovingly written and illustrated, with information for the beginner or the longtime enthusiast.
     
  Click here now to order Fancy Goldfish: A Complete Guide ... by Eric L. Johnson, DMV, and Richard E. Hess. The most encompassing and thorough treatment of the fancy goldfish hobby to date. Hardcover with 176 pages.
 
Click here now for many more fishy books.
We hope these suggestions help!  ;^ }
 
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Unlimited FREE Two-Day Shipping
No minimum order size
Unlimited, commercial-free, instant streaming
    of 5,000 movies and TV shows.
Join Amazon Prime for $99/year.
 
Click here now to learn more about Amazon Prime.
 
 
Important Aquarium Products

For excellent health, pet fish need very good food and very good water conditions. These five products are very important.

 
Premium Fish Food Flakes
Premium Fish Food Pellets
DrTim's Water Conditioner
DrTim's WasteAway
Denitrifying Lava Rocks
 
Click here now to learn more and add one or more of these products to your fish order.
 
 
 About our Fish ...
Almost all the photographs and videos, shown on this web site, were taken by us of our fish in our aquariums.
 
Compare the healthy, beautiful, energetic fish in our beautiful aquariums to the fish in our competitors pictures. Their fish often look thin with clamped fins and poor color.
We buy the highest quality fish, produced by the best fish farms or caught by the best collectors of wild fish, then we take incredibly good care of our fish in our beautiful aquariums.
 
If you compare the pictures on this site to our competitors pictures, you can instantly see, our fish and aquariums are better!  ;^ }
Will the fish you get from us look like the fish in our pictures? No! This is similar to buying kittens and puppies that will change as they grow to become cats and dogs.
 
We stock and ship fish that are the ideal size to sell. Not so small that they will not do well when shipped. Yet not so big that they have become much more expensive.
 
The fish in almost all of our pictures were young fish like the ones we have for sale that we raised up, and you can too! 
 
 
 How to Customize this Page
If this web page looks too small or too narrow, hold down the keyboard key marked "Ctrl" then press down on the key marked +, and this web page should get bigger. If you overdo it, and this page gets too big, hold down the same "Ctrl" key and press down on the key marked - to make this page smaller.
 
Repeat, until this page looks just right to you. In this way you can customize the appearance of this website in your computer. This tip will work simultaneously on all the pages in this website, and your computer should remember what you've done the next time you come back to this site, unless you're using an ancient version of a browser.  ;^ o
 
 
The advertisement, shown below, links to this advertiser.
 

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This page was updated on August 26, 2014.